Refund policy

We want every customer to shop with confidence at YIMARI. If your order is not as expected or arrives with an issue, we provide a clear and fair return and refund process as outlined below.

1. Return Period

Customers may request a return or exchange within 30 days of delivery.

The return window begins on the date the tracking information shows the order has been delivered.

2. Return Eligibility

To be eligible for a return or exchange, items must meet all of the following conditions:

Unused, unworn, and in original condition
Original tags attached
Original packaging included
No signs of damage, washing, alteration, or misuse after delivery

Items that do not meet these conditions may not be eligible for a refund after inspection.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

Personalized or custom-made products
Final sale or clearance items marked as non-returnable
Opened hygiene-related items (including intimate apparel or swimwear where hygiene protection has been removed)
Digital or downloadable products

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us:

Email: service@yimari.com
Phone: +1 (509) 951-6544

Please include:

Order number
Item(s) you wish to return or exchange
Reason for return

Once your request is approved, we will provide return instructions and the return shipping address.

Do not send items back without prior approval, as unapproved returns may not be processed.

5. Return Shipping Costs

If the issue is caused by us (such as damaged, defective, or incorrect items), we will cover the return shipping cost. A prepaid return label or equivalent solution may be provided.

If the return is due to customer reasons (such as change of mind or wrong item ordered), the customer is responsible for return shipping costs.

Original shipping fees are non-refundable for non-quality-related returns.

6. Return Address

Approved returns should be sent to:

YIMARI Returns Center
191 Harmony Rd
Mickleton, NJ 08056
United States

This address is used for return inspection and processing.

7. Refund Processing

Once the returned item is received and inspected, approved refunds will be processed within 3–5 business days.

Refunds will be issued to the original payment method used at checkout.

Processing times may vary depending on your bank or payment provider.

8. Exchanges

Exchanges are subject to product availability.

If the requested item is not available, we may offer an alternative product or issue a refund.

9. Lost or Damaged Returns

If a return package is lost or damaged during transit, please contact us with tracking details. We will assist in reviewing the case with the shipping carrier.