Refund policy

We understand that sometimes a product may not meet your expectations or may arrive with an issue during shipping. If this happens, you may request a return or exchange within the return period outlined below.

Our goal is to keep the process clear, practical, and easy to understand.

Return Period

Customers may request a return or exchange within 30 days after delivery.

The return window begins from the date the tracking information shows the order as delivered.

Return Eligibility

To be eligible for a return or exchange, items must meet the following conditions:

Unused and unworn
In the same condition as received
Original tags and packaging included
No visible signs of damage caused after delivery

Returned items are inspected after arrival. Products that show excessive wear, alteration, or misuse may not qualify for refund approval.

Non-Returnable Items

The following items are generally not eligible for return:

Personalized or custom-made items
Final sale or clearance products marked as non-returnable
Opened personal care or hygiene-related items
Digital or downloadable products
Intimate apparel or swimwear that has been used or has removed hygiene protection

How to Request a Return or Exchange

To start a return or exchange request, please contact our support team at:

Email: service@yimari.com

Please include:

Your order number
The item you wish to return or exchange
A brief explanation of the issue

Once the request is reviewed, we will provide return instructions and the return address information.

Please do not send items back without prior approval, as unapproved returns may not be processed correctly.

Return Shipping Costs

Product Quality Issues

If the item arrives damaged, defective, incorrect, or has a confirmed quality issue, we will cover the return shipping cost.

In approved cases, we may provide a prepaid return label or arrange a suitable return solution based on the shipping situation.

Non-Quality Related Returns

If the return is requested for personal reasons — such as changing your mind, ordering the wrong item, or no longer wanting the product — the customer is responsible for the return shipping cost.

Original shipping charges (if applicable) are generally non-refundable for non-quality-related returns.

Return Address

Approved returns should be sent to the following address:

Room 205, 2nd Floor, Building 3
Southwest Side of the Intersection of Huan Cheng South Road & Qiji Guang Road
Choujiang Street, Yiwu
Jinhua, Zhejiang 322000, China

Please wait for return confirmation instructions before sending the package.